About
About Docto24
Docto24 is a South African telemedicine platform that connects patients with HPCSA- registered doctors who can review cases and, where clinically appropriate, authorise access to medical cannabis under SAHPRA Section 21.
3–7 days
End-to-end
Assessment → SAHPRA → pharmacy delivery
R500 + R400
Line-item priced
Doctor + SAHPRA, no bundled mark-up
100%
HPCSA-registered
Every prescriber. Verifiable.
Mission
Bringing a regulated pathway within reach
South Africa has a legal pathway for medical cannabis access — SAHPRA Section 21 — but most patients don’t know how to use it, and most clinics don’t make the cost or the process clear. Docto24 exists to shorten that distance.
We do not influence the clinical decision. We do not hold medication. We do not mark up product. We do one thing: make a compliant pathway visible, fast, and affordable for patients who are eligible — and clearly explain when they are not.
“Most patients don't know how to use a pathway that already exists. Closing that distance is our entire job.”
Operating principles
Four boundaries we keep
What stays inside Docto24's scope, and what we deliberately do not touch.
Independent doctors
Prescribers decide on clinical merit. The platform never overrides a "no" — that judgement is the medical service.
Transparent line-items
Doctor R500, SAHPRA R400 per product, pharmacy-set medication. No bundled total that hides where the money goes.
Pharmacy-set pricing
Medication is priced and dispensed by the pharmacy you pick. Docto24 never touches medication or marks up product.
Refundable on decline
If SAHPRA has not yet been billed, the R400 application fee is refunded. Doctor clinical time stays non-refundable — that is medical-practice standard.
Compliance
The framework we operate inside
Three pillars — none of them optional.
- HPCSA-registered
- SAHPRA Section 21
- POPIA secure
- Medical aid 0130