Email — patient support
support@docto24.co.zaFor account, payment, and process questions. Reply within one business day.
Get in touch
Contact Docto24
We answer questions about your account, payments, SAHPRA timing, and pharmacy routing. Clinical questions go through the doctor consultation — that’s the only place we can give you a real answer.
Channels
How to reach us
WhatsApp — quick queries
+27 00 000 0000Mon–Fri 08:00–17:00 SAST. We confirm receipt; no clinical answers via chat.
Hours
Mon–Fri 08:00–17:00 SAST
Outside hours, email is monitored on a best-effort basis.
Postal address
Docto24 (Pty) Ltd · Cape Town · South Africa
Postal address provided on POPIA / PAIA request.
Medical question?
Start an assessment instead.
We don’t answer clinical questions over email or chat. Whether medical cannabis might help your situation is a clinical decision — and it belongs to a HPCSA- registered doctor with your full case in front of them, not to support staff.
The eligibility assessment takes about five minutes and there’s no payment until you confirm a consultation.
CHECK ELIGIBILITYPress & partnerships
For pharmacies, press, and partners
Pharmacies interested in joining the dispensing network, journalists with a story request, or potential clinical partners can reach us at partnerships@docto24.co.za.