Get in touch

Contact Docto24

We answer questions about your account, payments, SAHPRA timing, and pharmacy routing. Clinical questions go through the doctor consultation — that’s the only place we can give you a real answer.

Reply within 1 business day

Most emails answered the same SAST business day.

Channels

How to reach us

Email — patient support

support@docto24.co.za

For account, payment, and process questions. Reply within one business day.

WhatsApp — quick queries

+27 00 000 0000

Mon–Fri 08:00–17:00 SAST. We confirm receipt; no clinical answers via chat.

Hours

Mon–Fri 08:00–17:00 SAST

Outside hours, email is monitored on a best-effort basis.

Postal address

Docto24 (Pty) Ltd · Cape Town · South Africa

Postal address provided on POPIA / PAIA request.

Medical question?

Start an assessment instead.

We don’t answer clinical questions over email or chat. Whether medical cannabis might help your situation is a clinical decision — and it belongs to a HPCSA- registered doctor with your full case in front of them, not to support staff.

The eligibility assessment takes about five minutes and there’s no payment until you confirm a consultation.

CHECK ELIGIBILITY

We answer

Account, payments, process, pharmacy

Account access, login, and password questions
Payment receipts, refunds, and SAHPRA fee status
Where your case is in the pipeline (received → review → approval → pharmacy)
Pharmacy routing and delivery timing
POPIA / PAIA data-subject access requests

We don't answer

Anything clinical — that's the doctor consultation

Clinical questions about your case (those go to the doctor consultation)
Whether cannabis will work for your specific condition (clinical judgement)
Drug interactions, dosing changes, or titration plans (your prescriber decides)
Whether to apply for Section 21 in the first place (that is the assessment)

Medical-safety standard — no clinical answers in chat without your full case in front of a HPCSA-registered prescriber.

Press & partnerships

For pharmacies, press, and partners

Pharmacies interested in joining the dispensing network, journalists with a story request, or potential clinical partners can reach us at partnerships@docto24.co.za.