HPCSA-registeredSAHPRA-authorisedPOPIA-secure
3–7 day end-to-end · ZA only
Pricing
You pay the doctor for clinical time, SAHPRA for the Section 21 application, and your chosen pharmacy for medication and delivery. Docto24 takes nothing in between.
Consultation options
Same HPCSA-registered doctor, same Section 21 pathway — different format. Standard is async text-based and fits most repeat patients. Premium adds a live video call, recommended if it is your first cannabis consultation or if the clinical picture is complex.
Most popular
Clinical questionnaire + written doctor review within 24 hours
Recommended for first-time patients
Everything in Standard plus a 15-minute live video call
Our scheduling team will email you within 24 hours with available slots. The video call happens in your browser — no app install needed.
Transparent pricing
No subscriptions, no hidden fees. You pay the doctor and SAHPRA — never us.
Medical consultation
with HPCSA-registered doctor (video / text)
R500
SAHPRA Section 21 application
per product, valid 6 months
R400
Prescription validity
dispensed by your chosen pharmacy, monthly
6 months
Delivery
arranged directly with the dispensing pharmacy
pharmacy-set
Medical aid: consultations may be claimable under code 0130. Check with your provider before booking.
What each fee covers
Pays for the HPCSA-registered doctor’s clinical time: reviewing your structured questionnaire, conducting any video follow-up, deciding whether to prescribe, and preparing the Section 21 application paperwork. The fee is due whether or not you are approved — that is the doctor’s clinical time and judgement.
The statutory SAHPRA application fee. Each prescribed product needs its own Section 21 authorisation, and each authorisation is valid for 6 months. If your doctor prescribes two products, you pay R400 × 2. SAHPRA — not Docto24 — sets this fee.
The dispensing pharmacy you choose sets product prices and delivery costs. You see the total before you confirm any order. You pay the pharmacy directly. Docto24 never holds medication, never invoices for medication, and never marks up product.
Coverage
Confirm everything with your medical aid before booking — every scheme handles Section 21 differently.
Doctor consultation
R500 — paid at booking
SAHPRA Section 21 (per product)
R400 — paid at submission
Medication & delivery
Pharmacy-set, paid to pharmacy
Doctor consultation
May be claimable — confirm with your scheme
SAHPRA Section 21 fee
Typically not covered
Medication
Typically not covered (Section 21 medicines)
Subscription / membership
None
Platform fee
None
Mark-up on medication
None — pharmacy sets the price directly
Refund policy
Consultation fee (R500) is non-refundable once the doctor has reviewed your case. The fee covers clinical time and clinical judgement — including the judgement to decline. This is standard medical practice and required by professional ethics.
SAHPRA Section 21 fee (R400) is refunded if SAHPRA has not yet been billed at the time of decline. If the application has already been submitted to SAHPRA, the fee is non-refundable.
Medication is paid to the pharmacy only after Section 21 approval. If approval fails, no medication payment is taken.
Pricing FAQ